Refund policy

RETURN AND REFUND POLICY
Last updated: April 2025

At Pure Vita Luxe, we are committed to ensuring your complete 
satisfaction with every purchase. Please read this policy carefully 
before placing an order.

────────────────────────────────────────
YOUR LEGAL RIGHTS (UK CUSTOMERS)
────────────────────────────────────────
Under the Consumer Contracts Regulations 2013, you have the right 
to cancel your order within 14 days of receiving your items, 
without providing any reason. This is your statutory right and 
is in addition to our store return policy.

To exercise your right to cancel, please notify us within 14 days 
of receiving your order by emailing us at [your email] with:
- Your full name
- Order number
- Reason for return (optional)

────────────────────────────────────────
OUR RETURN POLICY (30 DAYS)
────────────────────────────────────────
We offer an extended 30-day return window beyond your statutory 
14-day right. To be eligible for a return, your item must meet 
the following conditions:

✔ Returned within 30 days of delivery date
✔ Item is unused and in its original packaging
✔ Item is in the same condition as received
✔ Original receipt or proof of purchase is provided

────────────────────────────────────────
NON-RETURNABLE ITEMS
────────────────────────────────────────
Due to health, hygiene, and safety regulations, the following 
items are strictly non-returnable once opened:

✖ Supplements, vitamins, or consumable health products 
  (if seal is broken)
✖ Personal care or intimate wellness items
✖ Items that have been used or are not in original condition
✖ Downloadable or digital products
✖ Gift cards

This is in accordance with Regulation 28 of the Consumer 
Contracts Regulations 2013 (hygiene and health protection exemption).

────────────────────────────────────────
FAULTY, DAMAGED, OR INCORRECT ITEMS
────────────────────────────────────────
If you have received an item that is:
- Defective or damaged on arrival
- Incorrect (wrong product or variant)
- Not as described on our website

You are entitled to a full refund, replacement, or repair under 
the Consumer Rights Act 2015. Please contact us within 30 days 
of receiving the item. You will NOT be required to pay return 
shipping costs for faulty or incorrect items.

────────────────────────────────────────
HOW TO INITIATE A RETURN
────────────────────────────────────────
Step 1: Email us at purevitaluxe@gmail.com
        Subject Line: RETURN REQUEST – Order #[your order number]

Step 2: Include the following in your email:
        - Full name and delivery address
        - Order number
        - Reason for return
        - Clear photos (if item is damaged or incorrect)

Step 3: We will respond within 2 business days with 
        return instructions.

Step 4: Once your return is received and inspected, we will 
        notify you of the approval or rejection of your refund.

────────────────────────────────────────
REFUNDS
────────────────────────────────────────
Upon approval of your return:

- Refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
- You will receive a confirmation email once your refund 
  has been issued
- Please allow additional time for your bank or card 
  provider to process the refund

PLEASE NOTE: Original shipping costs are non-refundable, 
unless the return is due to our error (damaged, faulty, 
or incorrect item).

────────────────────────────────────────
RETURN SHIPPING COSTS
────────────────────────────────────────
- For change of mind returns: Customer bears return 
  shipping costs
- For faulty, damaged, or incorrect items: We will 
  cover return shipping costs or provide a prepaid 
  return label

────────────────────────────────────────
EXCHANGES
────────────────────────────────────────
We currently do not offer direct exchanges. If you wish 
to exchange an item, please return the original item for 
a refund and place a new order separately.

────────────────────────────────────────
CONTACT US
────────────────────────────────────────
For any return or refund enquiries, please contact us:
Email: purevitaluxe@gmail.com
Response time: Within 2 business days (Mon–Fri)